Support – A variety of support formats are available. Direct phone support is provided directly by manufacturer technicians, and/or Precise Digital. The Precise Digital searchable online knowledgebase is available 24/7. Depending on your products and coverage, the support may include:
- Telephone, email and online knowledgebase
- Live online assistance via a computer sharing service (gotomeeting, gotomypc or other)
- Onsite assistance as required (may incur additional hourly rate – see more information below)
- Version point upgrades and patches
Onsite Support – Precise Digital has technicians available throughout all 50 states in the U.S. for onsite calls. For most areas, we can be onsite within 24 hours. Contact us directly for additional information.